You will receive an email with an invoice when your order has been shipped. Orders placed by 1400hrs (CEST) will be processed the same day. Please note that orders will be processed for within 2-3 working days. Shipping is CLOSED on Saturday-Sunday.

Orders within EU region are processed and shipped through our warehouse in France. However, in the event where inventory is not available or sufficient, orders may be shipped from our alternate warehouse in USA and Asia.   

Orders to United Kingdom or any countries outside of the EU:

Kindly note that for all orders to the United Kingdom, shipment will be subject to import duties/taxes that might be imposed by the local customs authorities. Our shipping provider will contact you on this charge that will be applicable to be paid before the shipment will be released. 

Sunglasses can be returned for a full refund within 90 days of the delivery date if it meets Gatorz Quality Control standard. All returns must be processed directly through Gatorz Europe. To request a return, kindly use our RETURNS CENTER to process your returns.

Please keep the following guidelines in mind: (1) All items will undergo quality checks and must be returned in new, unused condition. ALL product packaging materials must be returned with your item(s). (2) We do not cover postage expense on return items unless under special circumstances.

We do not process exchanges. If you wish to return an item so that you can receive an alternative one, please follow the above steps and place a new order on

Contact GATORZ EUROPE Customer Service department at for additional details.